Faq Polarbuilder.com

Is a service for the creation of the files of websites/landing pages by monthly subscription that provides its members access to a platform where they can design and create the files of their websites. Easily create a website/ landing pages or portfolios. *The tool is for creating files, to have an online website you have to upload files to your own server / hosting

If you have a polarbuilder.com charge on your bank statement or credit/debit card statement, it is because you subscribed to our service through a promotional site or online sweepstakes or through a web design sample landing or through a business partner, that you may not remember our brand or service, but you do remember the sweepstakes or promotion or the example landing.

All subscriptions can be cancelled at any time. To cancel your subscription with polarbuilder.com you can log in to the customer interface: LOGIN, using the email address and password used during registration to our service in the promotion and once inside your panel at the bottom left click on the "Subscription" link and a window will open where you can cancel your subscription.
You can also cancel your subscription by clicking on the button at the top or bottom right of this page: "Cancel Membership" and sending us a message with the email you used when registering.
In both cases we will send you an email with the confirmation of the cancellation of the subscription.
Upon cancellation of your subscription, no further charges will be made to your card.

That's normal. You may have registered to our service through a promotional page with a raffle or on a sample page of the web designs that can be made with our platform or through a business partner. That is why you may not remember our brand or service.

The terms and conditions of polarbuilder.com are available at the bottom of all pages of the website or promotional pages. During your subscription, the registration page also displays a checkbox on the payment and registration form, which contains the specific Terms and Conditions and General Terms and Conditions that you must accept in order to register for our service.

Whenever there is a registration we send an e-mail to confirm the registration in the Trial of our service. If you do not find the e-mail in your inbox, it is very likely that the e-mail has ended up in your "Spam" folder or in the "Trash" of your e-mail. It may also have happened that you registered with a misspelled or misspelled email address or one of your different email addresses.

The user subscribes to a 2-day TRIAL to our service for 3USD/GBP/EUR or for 1USD/GBP/EUR (price varies according to the promotion)
If the user does not cancel his subscription during the TRIAL, he will be automatically charged 48 hours after registration and will be switched to the premium plan which costs 49.99USD/GBP/EUR per month.
And the premium subscription will continue to be charged every 30 days until the user cancels the subscription.

With your premium account, you can participate in a draw for a promotional product/service by randomly selecting the winner from one of its active users.
The next draw will be held on 31-12-2020 among all active users.
More information in the "Terms and Conditions" section. In all the promotional pages are indicated the conditions of the draw at the bottom of the page (footer).
The winner will be contacted to proceed with the shipment or delivery of the prize.
We have no connection with any brand of the products or services raffled

Payments are refundable if requested within 7 days of collection.
After that time, the payment is not refundable.
Please note that the trial period fee or TRIAL is non-refundable.
These are the terms and conditions that you accept when you subscribe to our service.
Refunds will be made directly to the credit or debit card that was originally used to make payment for the service. Under no circumstances will refunds be made by cash, cheque or bank transfer.
For more information, please contact Customer Service.

The time to receive a refund may vary depending on each bank. It could take at least 48 hours, or it could take up to two weeks. Unfortunately, we cannot control the length of these transactions.

Right now you can get help from customer service in both Spanish and English.
You can write to us in your official language, but the answer will only be in Spanish or English.

If you do not remember the email address you used when you registered, or if you no longer have access to this email address, you can contact us at the email address: info@polarbuilder.com and tell us the last 4 digits of the credit or debit card used, and the first 6 digits of the card and the name of the cardholder.

Your password was set by you when you first registered for our promotion or service. If you have lost or forgotten this password, you can change it by clicking on the "Forgot?" link that you will find in the link: LOGIN
Once the new password has been requested, you can reset it by clicking on the link that you will receive by email.

If you cannot access the website where you have a subscription, it is probably because it has already expired. If not, check that the email address and password are correct. If the problem persists while your subscription is still active and has not yet expired, please contact Customer Service, by email.

If your credit or debit card payment fails on one of our promotion or sweepstakes websites, there may be several reasons. You may have insufficient funds, you may have reached your spending limit, or for some other reason. In that case, use another bank card, ask your bank to increase your spending limit or, if the website allows it, use an alternative payment method.

All payments and credit or debit card transactions made on polarbuilder.com are completely secure and confidential. Our systems comply with the most stringent Payment Card Industry Data Security Standard (PCI DSS) guaranteeing you a secure environment validated and approved by Visa and MasterCard. In addition, as required by law, we do not store any banking data on polarbuilder.com's servers

The CVV or CVC code is the three- or four-digit security number found on the back of your credit or debit card that serves as a PIN when you make an Internet banking transaction.